BLOGS
Greg Taylor: Tired of Being Bullied?
I think more agents are feeling like statues and the carriers are the pigeons.
PLUS: Poll: What Is the Best Way to Avoid the Risk of Carrier Contract Terminations? Cara Sievers: One Bill=Success?
The “all on one bill” pitch is as common as dirt in a mud bog, but when does it stop being beneficial to the customer? (More) Dan Foster: It's All About The Network, Right?
“More bandwidth isn’t the answer.” Tell that to the law firm that’s metering Internet use because it can’t get enough. (More) Matt Duray: What Is the Secret to Success?
Our problem is we assume our clients understand the feature benefits of our products as well as we do. (More) NEWS
XO Taps Regional VP as New Channel Chief
XO VP Brian Law has been named national vice president of indirect services, filling a post vacated by Jim Delis last week. (More) Sprint Charges Agents for Support
The plan has earned mixed reviews and raised concerns that, if unchallenged, it will be adopted by other service providers. (More) Windstream Closes NuVox Deal, Gets Big SMB Base
The value of the takeover – announced Nov. 3, 2009 – rose from an initial $643 million to $647 million. (More)
T-Mobile IPO Would Be Telecom's First Big One Since '07
DT won't confirm or deny reports that it might let T-Mobile USA become a separate, public entity. (More) Comstor Service Annuity Manager Aids Resellers
The SaaS application is designed to help Cisco resellers capture recurring revenue opportunities. (More)
BRIEFS
Telecom Layoff Tracker – Update FairPoint Files Reorganization Qwest Touts Social Media Enablement for Resellers NEC Touts UNIVERGE Sphericall NETXUSA To Distribute Broadsoft PacketSmart |
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FEATURES
Creating Customer Loyalty
Building customer loyalty and being a successful telecom agent go hand in hand. Here are a few agent-tested best practices for keeping clients. (More) Building Employee Loyalty
It costs less to keep customers than to find new ones, and the same can be said of employees. Here are some things channel partners are doing to keep employees happy. (More) Siemens ‘Channels’ Success with New Strategy
It’s been less than a year since Siemens announced its goal of bringing in 75 percent of its revenue through the channel within three years. So far, so good.
PLUS: Siemens Enterprise Launches New OpenScape UC PHONE+ POLL: What Is the Best Way to Avoid the Risk of Carrier Contract Terminations?
Vote now and see how your answer compares with those of other PHONE+ readers. Last Week’s Poll Result: Agents Split on Customer Kickbacks
Voters were nearly evenly split on whether agents should share commissions with their customers. Fifty-one percent said they should not commission customers under any circumstances. The rest said it was OK. Most of these, however, offered the caveat that it must be through an affinity program. A small minority said kickbacks are fine under any circumstances. There is still time to weigh in. Vote.
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TW Telecom's Enterprise Sales Spike Comcast Shares Down Despite Doubled Q4 Profit Cisco Soars on Accounting Change, Client Upgrades |
